FAQ

How can we contact you?

You can call me on 07967 619645 or email charlie@jillybeans.co.uk and I will get back to you as soon as I can.  As you probably know, mobile phone signal can be very variable in this area and, if I am with a customer, I may not be able to answer. I generally reply to all emails within 24 hours so that is often the easiest way to get in touch.

Do we need to make an appointment?

Twycross House – During term times there is usually no need to make an appointment unless you are in need of a full uniform or a large number of items. If I have booked you in for an appointment then I can ensure that I am appropriately stocked and staff to help you get the items that you need as quickly as possible. If you would like to come at a time when I am not usually open then please let me know and I am happy to make an appointment for you outside of my regular opening hours.

Dixie Grammar – Please contact us by phone or email to arrange a convenient time for an appointment.

School Holidays – During school holidays then Jilly Beans operates on an appointment only basis. Appointments do get booked up very quickly for July and August so I recommend that if you are in need of a specific date or time then you book in as soon as possible. Booking for summer “Back to School” appointments generally opens after May half term and we tend to be fully booked for the summer months by the end of June so we do urge customers not to leave it to the last minute if possible.

What are your term time opening hours?

Twycross House School – 8:15am – 9:15am and 3:00pm – 4:00pm daily.

Dixie Grammar School – Please get in touch to arrange a convenient time.

Where is your shop?

Twycross House School – the uniform shop is within the school grounds of The Hollies (CV9 3PQ), close to the cookery rooms and library building.  Please follow the sign and come through the archway into the courtyard.

Dixie Grammar School – our cabin is based at The Cabinstore, Burton Road, Twycross CV9 3PR. You will find us in the large turquoise cabin which is ahead and to your left as you enter the car park.

Do you sell school shoes?

Yes, I stock some excellent quality leather school shoes in black and brown including Ricosta, Petasil and Hush Puppies. I also stock white trainers, football boots and black pumps.

These are all available at the Twycross School shop. If you are coming to the Dixie Grammar shop and are interested in footwear then please just let me know in advance and I can bring over some for you to try.

Do we have to buy our school uniform from Jilly Beans?

For both schools the majority of key uniform items are bespoke and show the school badge/ name. These items do need to be purchased from Jilly Beans along with any other items on your uniform list which are indicated. We are very happy to provide advice on which items these currently are for each school.

We aim to be a ‘one stop shop’ for all of your school needs from uniform to stationery. Some items such as trousers and shirts can be purchased elsewhere, however we do stock a range of these items in the correct colours which are extremely good quality.

How can I pay?

We accept the majority of debit and credit cards and also cash payments. We do not accept cheques.

I’m not sure what size I need?

Please feel free to call / email and we will be able to advise you. Each item and brand tends to be a little different in terms of fit, so if you are unsure then don’t hesitate to get in touch.

You are welcome to try on items during opening hours and, if you have ordered online, then I can exchange items for a different size. Please do not remove any tags until you are sure that you want to keep your purchase and return the unworn goods in their original packaging and condition within 5 working days. We cannot be held responsible for goods lost in transit so please ensure you obtain proof of postage.